**by using our build a box option you are legally accepting the following terms & conditions**
1/ Your build a box will be held for a maximum of 4 weeks - this starts from the time you add your first product to it
and will be reset when your current box has been shipped and you start another box.
2/ You may add items to your box during the 4 week period however items cannot be taken out of your box or refunded
- please be mindful of what you are adding. All sales are final.
3/ You can request us to ship your box at anytime during the 4 week period. Please complete and submit the shipping request form here.
4/ Please keep track of what you are adding to your box and the value amount your box is up to.
5/ Please ensure you are logged into you account at the time of checking out.
6/ To see the amount your current box is up to please go to your account and view your order history. Items marked "unfulfilled" are items currently in your box.
7/ An offical build a box start date and end date will be provided to you via email and/or Instagram DM.
**ITEMS MUST BE PAID FOR IN ORDER TO ADD TO YOUR BOX. WE DO NOT HOLD OR ADD ANY UNPAID ITEMS TO YOUR BUILD A BOX.**
REQUEST YOUR BOX TO BE SENT
To request your build a box to be shipped we require you to fill out the below form
PLEASE CLICK HERE TO FILL OUT THE REQUEST TO SHIP FORM
* you MUST let us know you would like your box shipped. we do not send your box without you letting us know
- Your box MUST be shipped within 4 weeks (the 4 weeks start when you add your first item to your box).
- Failure to organise your box to be shipped (by filling out the form here) by the given time frame will result in your build a box being canceled and payment of items will not be refunded.
*you are formally agreeing on payment of products with 100% deposit of boxed items.
- Build a box time frame can be extended past 4 weeks under agreed upon circumstances. This must be approved by Raw Stone. These circumstances can include moving house, going on holiday ect. We do not approve extentions based on the following:
- You have not reached free shipping
- You have not added 'enough' items to your box
- You wish to add last minute products after the cut off deadline
- You did not organise shipping in the time
* raw stone has the right to accept or deny your extension request
*time extensions must be arranged and agreed with us prior to the 4 week time period ending. you will not be allowed to add any items to your build a box during the extended period.
- If your current box is accumulating a number of pieces and have exceeded $200 we may request you to organise your box to be shipped within the 4 weeks.
- raw stone has the right to terminated a build a box or refund a piece with no reason given.
ALL ITEMS ADDED TO YOUR BUILD A BOX ARE 100% NON REFUNDABLE
failure to organise shipping within the given time frame will result in your box being canceled and your items will not be refunded.